Return, Exchange & Store Credit Policy

"Every piece is carefully quality-checked before dispatch to ensure it reaches you perfectly."

At Nove, we strive to ensure that every piece you receive meets the highest standards of quality and craftsmanship. However, if you are not completely satisfied with your purchase, we offer a 7-day return, exchange, or store credit policy under the following terms:

1. Return Window

Customers may request a return or exchange within 7 days from the date of delivery.

2. Eligibility for Returns

To be eligible for a return or exchange, the item must:

• Be unused, unworn, and in original condition with the tag.
• Include original packaging, invoice, and certificates.
• Not show any signs of damage, alteration, or wear.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized jewellery (including engraved items)
• Made-to-order products
• Jewellery that has been resized, altered, or repaired
• Items purchased during special promotions or clearance sales

4. Return Process

• Customers must initiate a return request by contacting us (via email/contact form) within the 7-day period.
• Once approved, return instructions will be shared.
• Items must be securely packaged to avoid damage during transit.

5. Reverse Shipping

• For defective, damaged, or incorrect items: Return shipping will be arranged or reimbursed by us.
• For all other reasons: Return shipping costs will be borne by the customer.

6. Quality Check & Approval

All returned items will undergo a quality inspection upon receipt.
Returns that do not meet our eligibility criteria may be declined.

7. Refunds & Store Credit

• Customers may choose between:
• Refund to original payment method
• Store credit
• Exchange for another product
• Refunds will be processed within 5–7 business days after approval.

8. Exchange Policy

• Exchanges are subject to product availability.
• If the new product value is higher, the price difference must be paid.
• If lower, the balance will be issued as store credit.

9. Important Notes

We require recording an unboxing video for claims related to damage or missing items.
Nove reserves the right to refuse returns that do not meet the above conditions.