Cancellations, Returns & Store Credit Policy

Every piece is carefully quality-checked before dispatch to ensure it reaches you perfectly.

At Nadora Nove, we strive to ensure that every piece you receive meets the highest standards of quality and craftsmanship. Once an order is placed, it cannot be cancelled. In case there is a genuine mistake or change of details, you can email us within 2 working days of placing the order on support@nadoranove.com with the order number and details along with it. 

However, if you are not completely satisfied with the product, after delivery, we offer a 7-day return, exchange, or store credit policy under the following terms:

1. Return Window

Customers may request a return or exchange within 7 days from the date of delivery.

2. Eligibility for Returns

To be eligible for a return or exchange, the item must:

• Be unused, unworn, and in original condition with the tag.
• Include original packaging, invoice, and certificates.
• Not show any signs of damage, alteration, or wear

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized jewellery (including engraved items)
• Made-to-order products
• Jewellery that has been resized, altered, or repaired
• Items purchased during special promotions or clearance sales (if applicable)

4. Return Process

• Customers must initiate a return or exchange  request by contacting us at support@nadoranove.com within the 7-day period
• Mention order number, pick up address and phone number in the email along with whether you want to return and take a refund/store credit or exchange for another product
• In case of exchange, please provide details of the other product you wish to exchange it for
• In case of return and refund/store credit due to damage or incorrect item delivered (quality related issue), please provide an unboxing video. Details of the same mentioned below in “Important Notes Section”
• Pick up address must be the same as delivery address. In case of changes, please mention on email and our team will review and revert
• Once approved, return instructions will be shared over email.
• Items must be securely packaged to avoid damage during transit

5. Reverse Shipping

• For defective, damaged, or incorrect items: Return shipping will be arranged or reimbursed by us
• For all other reasons: Return shipping costs will be borne by the customer. It will be deducted from final credit amount

6. Quality Check & Approval

All returned items will undergo a quality inspection upon receipt.
Returns that do not meet our eligibility criteria may be declined.

7. Refunds & Store Credit

• Customers may choose between:
• Store credit, or
• Exchange for another product
• Credits will be issued within 5–7 business days after approval

8. Important Notes

• We need a recording of an unboxing video for claims related to damage or missing items. The video must have no cuts and should be one full video showing the entire unboxing process with the delivery packaging intact. It should show the packaging 360 degrees, opening of the box and the entire product 360 degrees, focusing later on the damaged part
• Nadora Nove reserves the right to refuse returns that do not meet the above conditions